When it comes to selecting a top-notch surgeon or specialist you have to make a sound decision that is based on finding the absolute best doctor for you and it should not be limited by anything, least of all, your physical location. I am fortunate to have patients come to see me from across the country and other parts of the world. After doing research they found me to be a good match for them based on my education, specialties, and fully accredited surgical facility. What I admire about these patients is that they made a decision that was best for them but also one that was not based on their location. They were not at all put off my the logistics of getting here and getting the best possible care for themselves. As a matter of fact, some of my patients in and out-of-town treat their surgery and recovery as a personal vacation; an investment in themselves as a whole. They take a few days and relax and recover at The Ritz Carlton in Buckhead; come in for their post operative skin care treatments at Oculus Skin Care Centre, order room service, and take a load off for a few days. They make the most of their time and give their all to getting back to themselves quickly but not without a well deserved dose of R&R.
We are lucky to be living in an age where technology is always one step ahead of us and communication is a very large part of how we live our day-to-day lives. The days of waiting until we got home to call someone back on the home phone are gone. We can simply plug a question into our computer or smart phone and have the answer in less than a second. Some find this flux in technology impersonal and fear that something has been lost but I beg to differ. In a field such as plastic surgery where a personal connection is key, clear communication is vital and distance can be a major barrier when it comes to selecting a surgeon and consulting about surgery.
Typically a patient will come to meet with me for a consultation and we will get to discuss their concerns in person. For some of our out-of-town patients this is not a reasonable option. In an effort to further extend the reach of my care from my office in Atlanta, I offer Skype Consultations for our cosmetic patients that are not able to travel to Atlanta to meet with me in person. There is a small fee for this service. This consultation will be considered a first step in the consultation process; followed by an in person consultation where a patient may decide to move forward with surgery. It is a great forum for me to meet with a patient and discuss their concerns and goals and also provides a opportunity for my patients to ask questions specific to them and get a feel for my personality as well.
How the Skype Consultation Works
Make an Appointment
Contact my Patient Care Coordinator, Jennifer, at 404-256-1500 Extension 20 or jenniferm@oculusplasticsurgery.com to schedule a convenient time for you to meet with me on Skype. She will get some basic information from you and collect your $75 fee to reserve your appointment time. Please allow at least 30 minutes for the consultation to take place. There needs to be enough time to establish a computer connection and for Dr. Cole to meet with you and discuss your concerns in detail.
Prepare for your consultation
Sign up for an account and download the newest version of Skype onto your computer. The service is free and very easy to use. Add the contact name drchipcole to your list of contacts. You may even want to do a test run with a friend to make sure that everything is set up and working before the day of our consultation.
Download new patient forms from my website and fax (404.256.2006) or email (jenniferm@oculusplasticsurgery.com) the completed forms back to my office, prior to our consultation, so that I can thoroughly review your medical history.
Take a few high-resolution pictures of yourself, better yet, enlist someone to help you. You want to take pictures of your specific areas of concern, and some of the entire face from the front and side. Try to fill the entire frame of the picture with your face. Skype is a great communication tool but the image clarity is not always up to par so the pictures help me to see the fine details of your facial structure for reference during your consultation. Email (jenniferm@oculusplasticsurgery.com) your pictures to my office prior to our consultation so that I can review them as well.
The Day of Your Skype Consultation
Jennifer, my Patient Care Coordinator, will establish the connection for the call and chat with you for a few minute to make sure that everything is working correctly. This is a great time to make sure that you are in pleasant lighting and that your camera is steady and that you are well placed so that I can see you clearly as we chat. She may ask you to to adjust the way you are sitting in order to see you best during our consultation. It’s best to be facing a window or lamp. You do not want to have a light source behind you as it will be difficult to see you well. I will then come in, meet you and start the consultation. It’s a really good idea to have some questions written down prior to the consultation that you may want to ask or you can use them to guide you through the consultation. Sometimes, in the moment, patients forget what we would like to ask and then think of all the really great questions that we had 30 minutes too late.
Following the Consultation
Following the consultation you will be emailed a quote for the procedures that were discussed during our Skype consultation. Please note that the procedures and quotes may change once I evaluate you in person. Even with the best pictures and a Skype consultation taken into consideration nothing is better than seeing a patient with my own eyes and being able to evaluate the skin and facial structure in person. Jennifer will touch base with you several times as you make your decision about surgery. Please feel free to discuss any questions or concerns that you may have with her as you come to a decision. She keeps me up to date on your case as you communicate with her.
At this point you may decide that you would like to make a trip to Atlanta to meet with me in person or feel like you are ready to move forward with surgery. We will do everything possible to make your time efficiently spent in Atlanta and while in our office. All appointments will be made according to your schedule and within your travel time in Atlanta to the absolute best of our ability. Your post operative care will be tailored to your location, schedule, as well as your needs. If coming back to Atlanta is going to be a difficult after surgery, I will do everything possible to come up with a post operative care program that works for you. This may mean an additional meetings on Skype or having you periodically send in high-resolution pictures. Be advised that in some cases a trip to my office in Atlanta may be the best option for your care.
Surgery is a huge decision and should be one that you spend a good amount of time researching and thinking about. What I don’t want is for your decision to be skewed, in any way, by where you are located and the choices of surgeons that local to you. A Skype consultation is a great way to have an Oculofacial Plastic Surgeon visit you in your home. Who says doctors don’t do house calls anymore? I look forward to Skyping with you soon!



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